SETTING UP ACH PAYMENTS

 

FOR OFFICE MEMBERS

 

There are so many new features that are coming to THRIVE in the coming months and we are excited to begin offering them! As you know, our goal is to help make the every day extraordinary. In an effort do do so, we are switching to a new management platform. This means the following:

New App

New Meeting Room Booking & Credit System

New Member Portal

This move will be simple on your end. You will receive a welcome email at some point that will introduce you the new website and app. Within that email, please download the app and select the button to activate your account and set up your login information. Feel free to flesh out your member profile as you prefer it.

The most important bit will be how you set up billing. We are asking that every member who rents an office to set up payment through Stripe ACH. This will allow us to reduce transaction cost and to keep your membership cost low.

Please note: Unfortunately, payment information will not automatically transfer from our previous system to the new one so you will need to set this up within your new member portal.

 

Step 1: 

Begin by accessing your new member portal by clicking one of the below links according to your home location and clicking ‘My Account’ in the top right corner

Alpharetta

Canton

Milton

While editing your profile, on the left you’ll find a list of settings. 

Please select ‘Billing’ to view payment options.

We’re asking that you fill out both your credit card information along with your ACH payment info. Stripe ACH will be used as your main method of payment in order to avoid a 3% transaction fee. Should you choose to pay with card, we will pass that fee to you in order to cover the added cost.

**Please note that if you are already set up with ACH, you will still need to set it up on with the new link as that information will not automatically transfer to the new system.

The process for setting up ACH will look familiar if you’ve used a similar system before. Again, we are asking that all office members pay via Stripe ACH.

Scroll until you see the option to set up Stripe ACH Payment. Then click ‘Accept Agreement’

Then fill out the form as needed:

Two very small deposits will be sent to your account and you’ll need to confirm those amounts within the system. (Please note that when you are inserting the amount, the system won’t accept decimals so you will put the amount as a whole number. For example, if you receive $0.25 in your account you will type in 25)

When you have finished this simple process, email your Community Manager so we can make sure everything is properly set up for you on our end.

We are always here to help if you have any questions with this! You can visit us at our desk, email us, or call us!

We’re happy to help in any way we can!