Frequently Asked Questions

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Can I visit any THRIVE?

Absolutely! You have Member access to all THRIVE | Coworking locations, as well as workspaces affiliated with The League of Extraordinary Coworking Spaces (LExC), which features offices across the country and even internationally.

When visiting a new location, be sure to stop by and say hello to your friendly neighborhood Community Manager so they can help you get settled in. If you’re bringing a guest, please also let the CM know.

You’ll need to arrive during regular business hours (9am­­–5pm) since individual locations use different access apps. You’re welcome to use any common spaces that don’t require a reservation, but you can use your allocated hours to reserve a conference room (make your reservation ahead of time to ensure availability).

Can I have my event at THRIVE?

From conferences to quinceañeras, we have a space that just might be perfect for whatever you have in mind. Check out our events page.

Do I have to reserve a meeting room?

Yes, please. Members can book a meeting room through the website or OfficeRnD.

Do I have to reserve a phone booth?

Nope, they’re first-come, first-served. Just be considerate … sometimes that reporter from The Daily Planet needs a phone booth in the worst way.

How do I cancel a meeting-room reservation and will I get a refund?

Cancellations can be done through OfficeRnD.

You can cancel your booking up to seven days before your reserv ed time for a full refund. Less than a week’s notice, up to 24 hours out, will result in a 50 percent refund. And if you have to cancel within 24 hours of your reservation, then a refund is not available. So, heck, you might as well just keep the room, spread out, and get some work done.

Are there printers and fax machines?

Printers? You bet! Fax machines … uh, not so much. Check with your Community Manager for specific printing instructions.

What do I do if I lost/found something?

See your Community Manager … they’re the keepers of all things lost and found.

Can I bring a guest?

Of course … if they’re friends of yours they must be cool! Your THRIVE membership gives you seven guest passes per month, with each pass applied to one person for one business day. Be sure to have your guest check in with the Community Manager on arrival so they can show them where we hide the special snacks.

If you’re just meeting with a client or having a quick get-together, then no worries about using a guest pass. We only ask that you give one to any visitor who plans on staying and using THRIVE resources. And we recommend that your guest gives you a call when they get to THRIVE so you can come meet them.

Need more than seven guest passes? Talk to your CM about options.

Is there parking?

Check your individual location for specific parking info … each THRIVE has parking options available to you.

Can I sleep here?

We’re all about dreaming big … but you should save your actual sleeping for your cozy bed at home.

Can I move the furniture?

We have a really awesome designer … you wouldn’t want to make her cry, would you? Please leave furniture where it is.

Can I bring a weapon?

If it’s your rapier-like wit, sure. Otherwise, please leave your firearms at home. Exceptions are made only for on-duty law enforcement and designated military personnel who are required to carry firearms for their jobs.

Here’s the lawyerly version:  THRIVE | Coworking as a company and its premises are firearms-free zones. Members and their guests are restricted from bringing firearms to THRIVE | Coworking properties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm. Members or guests who fail to abide by this policy will be asked to leave the premises without refunds or compensation.

Can I decorate my office?

You do you … make the space yours! Add rugs, lamps, shelves … whatever you need. We do want to maintain design continuity within our spaces, so please don’t paint your walls or put decorations and displays on glass office walls. Talk to your Community Manager about adding privacy frosting and a company name.

Can I bring my dog? (woof)

We love dogs! And most of our locations are dog-friendly, which is why there’s a good chance your Community Manager has some treats behind their desk. Please do check with your CM first, though, since not all our buildings allow pets (a pet waiver may be required). Also, please refrain from bringing the whole pack … use your best judgment when bringing more than one pup.

And since not everyone is a dog person (strange, we know, but they’re out there), or for those who may have allergy issues, we do ask everyone to:

  • Clean up after your dog (including fur)
  • Prevent any negative interactions with other animals in the space (including humans!) 
  • Keep your dog with you at all times (your CM is too busy to be a dog sitter)
  • Keep your dog from damaging any property
  • Don’t use kitchen items as pet accessories (most people aren’t fans of using a bowl after a dog)
  • Keep your dog calm — no barking or climbing on furniture

 

When does billing start?

Billing for all THRIVE memberships occurs on the first of the month and will automatically bill to the credit card we have on file. You can manage your account on OfficeRnD.

How do I see my invoice?

All things billing can be seen and managed on OfficeRnD.

 

How do I cancel my membership?

This is just a theoretical, right? We really would hate to see you leave, but to cancel your membership let your Community Manager know by at least seven days before the end of the month and they’ll cancel your plan. If you give notice with less than a week left in the month, you will be automatically charged for the next month of membership.

If you have an office with us, we do ask for 60-day notice so we can find someone to fill your office (and our hearts, wah!) after you leave.

Can I bring in food?

As long as you bring enough to share. OK, that’s not really necessary but it would be nice. All our kitchens are equipped with dishes, utensils, dishwashers, fridges and microwaves, so feel free to dig into some leftovers while you’re working. But please keep in mind these are shared spaces, so maybe leave the anchovies and stinky cheese at home.

And don’t forget, we’ve got plenty of free snacks and drinks available to you at all times.

Do I have to clean up?

We handle the cleaning for all common areas on a regular basis, including bathrooms and glass-walled partitions, and we’ll empty the trash in Member offices. Just put your trash in the proper bin … and there’s also a vacuum onsite in case you spill your snacks. And please put your dirty dishes in the dishwasher (cleaning up dishes is the bane of every Community Manager’s existence).

How do I make a maintenance request?

Just reach out to your Community Manager or send a request through OfficeRnD.

How do I find out what’s happening at THRIVE?

Our networking events are a big part of what makes THRIVE thrive … we don’t want you to miss any of them! In-location monitors will have info on upcoming breakfasts, lunches, happy hours and more. You can also check the event calendar on your location’s web page. You’ll also be subscribed to our monthly newsletter, which will also include event info.

What are THRIVE’s hours?

THRIVE is open to the general public Monday through Friday, 9am­–5pm. But your magical membership powers mean you have access to your home THRIVE 24/7/365. So you can make that dreaded 2am call to the other side of the world without disturbing anything but your beauty sleep.

Is it OK to prop open doors?

In order to maintain our safe and secure environment, please keep all automatically locking doors shut at all times.

Can I switch offices or change my membership?

Ready for a change of scenery? If you’re looking to switch offices within THRIVE or change your membership, see your Community Manager and they’ll work with you on making that happen. We truly want you to be happy with your space!

Do you insure personal property?

All Members are responsible for insuring their own personal property within their offices. Please refer to the Terms of Service you received on signup for details.

Is THRIVE smoke free?

THRIVE is a smoke-, vape- and drug-free environment.

Can I bring my household chemicals to THRIVE?

OK, this one is admittedly pretty random but the fact that it’s here must tell you something. So for the record: Please leave your household chemicals, paints, etc. at home. In general, keep any substances that will stain or damage furnishings out of shared areas. Our couches and carpet will thank you.

Can I bring my own space heater?

We ask that you play it cool and leave your space heaters and heat-producing items at home. And please let the HVAC system do its thing — don’t touch the thermostat. If the temperature is uncomfortable, let your Community Manager know.